Last updated: 5 May 2026

Richards IT (“we”, “us”, “our”) is committed to protecting the privacy of personal information we collect and handle. We manage personal information in accordance with the Privacy Act 1988 (Cth) and the Australian Privacy Principles (APPs).

This Privacy Policy explains:

• how we collect, use, store and disclose personal information
• how individuals can access and correct their personal information
• how to make a complaint about the handling of personal information

This policy applies to personal information collected through our website, email communications, professional services, and business operations.

“Personal information” means information or an opinion about an identified individual, or an individual who is reasonably identifiable, whether the information is true or not and whether it is recorded in a material form or not.

Examples of personal information we may handle include:

• name
• email  address
• phone number
• business or employment details
• billing and payment information
• correspondence and communications

We may collect personal information that is reasonably necessary for our business activities, including:

• contact details of clients, suppliers, and business contacts
• information provided during enquiries or engagements
• information required to deliver IT, security, or advisory services
• financial and transactional information related to invoicing

We do not intentionally collect sensitive information (as defined by the Privacy Act) unless it is required by law or provided with consent.

We collect personal information by lawful and fair means, including when:

• you contact us by email, phone, or via our website
• you engage us for professional services
• you enter into a business relationship with us
• information is provided to us by clients or authorised third parties

Where reasonable and practicable, we collect personal information directly from the individual concerned.

We collect, use and disclose personal information for purposes including:

• providing professional and consulting services
• managing client relationships and engagements
• communicating with clients and business contacts
• billing, payment, and accounting activities
• meeting legal, regulatory, and contractual obligations

We will only use or disclose personal information for the purpose for which it was collected, or for a related purpose that would reasonably be expected, unless otherwise required or authorised by law.

We may disclose personal information to:

• clients, where required to deliver agreed services
• service providers who support our business operations (such as cloud service      providers, accountants, or legal advisers)
• regulators, government agencies, or law enforcement where required or authorised by law

We take reasonable steps to ensure that third parties handle personal information in a manner consistent with this Privacy Policy and applicable privacy laws.

Some service providers we use may store or process information outside Australia (for example, cloud‑based platforms).

Where personal information is disclosed overseas, we take reasonable steps to ensure the recipient handles the information in accordance with the Australian Privacy Principles, or that an applicable exception under privacy law applies.

We take reasonable steps to protect personal information from misuse, interference, loss, unauthorised access, modification, or disclosure.

These steps may include:

• access controls and authentication
• use of reputable cloud service providers
• limiting access to information on a need‑to‑know basis
• regular review of information holdings

When personal information is no longer required for its original purpose, we take reasonable steps to destroy or de‑identify it, unless we are required by law to retain it.

Individuals may request access to personal information we hold about them, or request correction of that information, by contacting us using the details below.

We will respond to requests within a reasonable time and in accordance with our obligations under the Australian Privacy Principles.

If you believe we have mishandled your personal information or breached the Australian Privacy Principles, you may make a complaint by contacting us.

We will investigate complaints and respond in writing within a reasonable time.

If you are not satisfied with our response, you may lodge a complaint with the Office of the Australian Information Commissioner (OAIC).

Richards IT
Email: contactus@richardsit.com.au
Location: New South Wales, Australia

We may update this Privacy Policy from time to time to reflect changes in our practices or legal requirements. The current version will be made available on our website.